Shipping and Returns

Shipping Options:
We will make every attempt to select the most cost effective method of shipping your order to you.

Smaller orders are normally shipped via FEDEX .  Orders will be shipped the same day if received by 9:00a.m est, pending credit card authorization. Delivery approximately 2 days Ontario up to 6 days across Canada.
 
Large orders are shipped via transport - palletized orders are shipped daily If your order is received by 9:00a.m. est, pending credit card authorization. Transport carriers are responsible to bring the boxes to the tailgate of their truck only. If  special services are required (ie, tailgate, inside delivery, residential delivery, etc), please contact customer service for applicable charges.  We consolidate bisque, color, molds, kilns, miscellaneous products. Our freight policies are competitive.

Orders placed after 9:00 a.m. est will not be processed until the next business day.
 
Delivery occurs Monday through Friday for FEDEX excluding holidays.

If you have any questions regarding your order, please call 1-800-265-3232 or email info@ceramicarts.com

How may I track the delivery of my order via FEDEX?

To help you track the delivery of your shipment, we will include an FEDEX order tracking number. Please note it may take 24 hours before tracking information appears on the carrier's web site. To check the status of your delivery, please click on the FEDEX link: www.fedex.com

How may I track the delivery of my TRANSPORTt order?

Once your order has left Ceramic Arts you may call the transport company to track your order.

Apex 1-800-675-2739

CCT Canada - 1-866-576-228

Shipping prices:

Shipping prices are determined by your location, the size, weight, number of boxes or palettes. Residential versus Business location are also taken into consideration.

Shipping Damages (via Fedex):

Products are packaged to arrive in good condition. Please open your boxes and inspect your shipment within 24 hours of its arrival. If there is any damage, contact Ceramic Arts immediately. We will manage your claim where applicable. It always helps to take a picture of the damaged shipment before opening.

Shipping Damages (Transport):

Boxes are stacked and shrink wrapped on pallets for one-step handling. If you detect any obvious damage upon arrival, such as severely smashed boxes...note that directly on the delivery, bill of lading before signing. Contact the carrier and tell them you want to file a claim, give us a call 1-800-265-3232. The carrier telephone number is on your receipt. It always helps If you take a picture of the damaged shipment before opening. If you think the shipment may be damaged on the inside and are not sure, write "no visible damager" on the bill of lading.

Shortages:

Each order is double checked for accuracy. Please check your order carefully against your packing list, located in your shipment. Report any discrepancies within 48 hours of receipt.

Special Orders:

Once your special order has been physically ordered by Ceramic Arts, there is absolutely no cancellations. Special orders are always secured by credit card.

Returns:

You must contact us for returns merchandise authorization number (RMA#) prior to returning any goods. There is a 25% restocking fee for any returns. Return shipping charges must be customer prepaid.

Defective Returns:

It is never our intent to provide you with defective items, however from time to time you may receive broken or defective merchandise.To report a claim, please click on the following link www.ceramicarts.com/defective

Prices, Terms & Conditions are subject to chan.ge without notice.